Premium Carbon Wheels Handbuilt in Brooklyn USA

STOX by Hand

Terms and Conditions

Terms & Conditions  Disclaimer

Purchasing of goods  

On purchasing goods from or STOX by Hand LLC you agree to the terms and conditions of purchase, the privacy policy outlined this website and also you also acknowledge and agree to the responsibilities that are outlined in the owner’s manual including our product warranty policy.

Product price and model changes 

STOX by Hand reserves the right to make changes to price and model specifications without notice and at their discretion.

Standard delivery

STOX by Hand will send products out via our standard courier service. Generally orders will be dispatched within 5 business days are we build to orders. If there are any delays in shipping you will be notified via email.

Cancellations or changing of order 

Orders can cancelled any time prior to the booking of a dispatch date for the consignment.


Any refund of purchase is at the sole discretion STOX by Hand. It is the responsibility of the customer to make sure the goods purchased suit their application. STOX by Hand will refund goods as long as the goods are returned to STOX by Hand unused and in as new condition.  Any freight charges too and from the customer will be paid for by the customer.

Product warranty

STOX by Hand offer a 2 year warranty rim rim brake and a 5 year warranty on disc brake wheels as per our warranty policy, to view the policy click here 

Damaged goods in transit &/or shipping 

Damage occurring during transit and/or in shipping is  not the responsibility of STOX by Hand. We make all attempts to pack the products securely and safely. Any damaged incurred during the transition from STOX by Hand to the customer should be dealt with the freighting or shipping company as it is their responsibility for the safe transportation of goods. STOX by Hand take no responsibility for the damage or financial loss incurred from such circumstances occurring.


You must not use this website nor the content on this website in any manner or for any purpose which is unlawful or in any manner which violates any right of, or which is prohibited by the terms and conditions set out herein.

The content on this website is provided in good faith. Neither STOX by Hand nor its related bodies corporate nor its or their directors or employees make any representation or warranty that:

(i) any content on will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that content); or 

(ii) your access to will be uninterrupted, timely or secure.

From time to time, may, at its sole discretion change, modify, restrict or otherwise alter the content on this website, in whole or in part, impose limits on certain features or services on this website or restrict your access to part or all, of this website. By continuing to access and use this website you will be evidencing your consent to, agreement with, and understanding of, such changes, modifications, restrictions and/or alterations. 

Linked Sites and Advertisements 

For your convenience and information, this website contains links to other sites (“Linked Sites”). does not control nor makes any representation or warranty as to the accuracy or any other aspect of the information on those Linked Sites including whether such material may infringe the intellectual property rights of any person anywhere in the world. No link to another site should be construed as an endorsement or recommendation of any information, goods or services referred to. is not, and must not be taken to be authorising infringement of any intellectual property rights contained in material on other sites by linking the material on this web site to such material on other sites. You link to any Linked Site or subsequent website entirely at your own risk.

This website also contains third party advertisements including banner ads, third party logos and information, material and documents relating to or provided by third parties ("Third Party Material"). The Third Party Material may contain embedded links to websites operated by third parties or their licensees or contractors (“Third Party Websites”). does not control nor recommends or endorses the products or services of those third parties. does not give any representation or warranty as to the reliability, accuracy or completeness of any Third Party Material on any Third Party Website or Linked Sites and disclaims any and all responsibility and/or liability arising in any way (including negligence) for errors in, or omissions from such Third Party Material, Third Party Websites or Linked Sites.

Limitation of liability

Neither STOX by Hand LLC, its directors, employees, officers, managers, agents and/or affiliates shall be liable in any way for any loss or damage, how so ever arising (whether in negligence or otherwise) out of or in connection with your access to and content on this website or use of any products purchased from this website or from, STOX by Hand LLC. 

In the case of goods or services supplied or offered by or STOX by Hand LLC, liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of, STOX by Hand LLC to either: 

(i) the supply of the goods (or equivalent goods) or services again; or

(ii) the payment of the cost of having the goods (or equivalent goods) or services supplied again., STOX by Hand LLC, its directors, employees, officers, managers, agents and affiliates will not be liable for loss resulting from the use of products purchased  from, STOX by Hand LLC .


You must indemnify and hold harmless, STOX by Hand LLC and its directors, employees, officers, managers, agents and affiliates and keep them indemnified, against all loss, actions, liabilities, proceedings, costs, expenses (including legal fees), claims and damages arising out of or relating to:

(i) any breach by you of these terms and conditions;

(ii) reliance by you on any information obtained through this website;

(iii) your access to this website; or

(iv) your use of any products purchased from, STOX by Hand LLC

Such indemnity shall include any costs and expenses incurred by us in any actions taken to enforce this indemnity.


The laws of New York State  govern these terms and  conditions. By accessing this website [and using our services/buying our  products] you consent to these terms and conditions and to the  exclusive jurisdiction of the New York State courts in all disputes arising out  of such access. If any of these terms are deemed invalid or  unenforceable for any reason (including, but not limited to the  exclusions and limitations set out above), then the invalid or  unenforceable provision will be severed from these terms and the  remaining terms will continue to apply. Failure of the Company to  enforce any of the provisions set out in these Terms and Conditions and  any Agreement, or failure to exercise any option to terminate, shall not  be construed as waiver of such provisions and shall not affect the  validity of these Terms and Conditions or of any Agreement or any part  thereof, or the right thereafter to enforce each and every provision.  These Terms and Conditions shall not be amended, modified, varied or  supplemented except in writing and signed by duly authorised  representatives of STOX by Hand LLC.